Return And Refund Policy

We are glad to introduces gladly to you our Return and Refund Policy for Dollayoby’s Return and Refund Policy page. If you have any dissatisfaction concerning the purchase made, you have to let us know. It will be highly advisable for you to go through the following policy concerning the returns and refunds of our T-shirt products.

Order adjustment/Cancellation

You will have a 24-hour window after placing your order to make any necessary modifications. To do so, please get in touch with us at [email protected]. Your order will go into production after this time, and you will lose the ability to change or cancel.

Returns

• Eligibility:This is returned within a period of 30 days and the customer is allowed full refund or exchange the products. The items have to be unused and not washed and also have to be returned in the original condition with all the label still attached.
• Non-returnable Items:There are merchandise that cannot be accepted for return these include products made to the customer’s order and any merchandise marked ‘not for return’ or ‘final sale’.
• Return Process:
  – To make a return, please contact our customer service team by email us at [email protected]. Email your details to us, including your order number and the reason of the return.
  – If you wish to return your item, we will issue you with a return authorization and guide you on how to go about the process. When we receive your return request, you will be provided the return label via email for your ease. It’s as simple as downloading the file and taking a printout of these labels to smoothen the return shipment.
  – Customers need to pack the returned product and send it to us at 6006 Grass Field Ct, Gibsonville, NC 27249, USA with the recipient’s name: Dollayoby Return.Depending on the circumstances, additional instructions will be provided.
  If you do not have our email confirming the eligibility of your return request, no refunds will be issued.

Refunds

• Processing Time:When we receive the returned item from you, we will examine the product and inform you of the decision concerning your money back. Refunds will be processed within 2 business days of receiving your returned item.
• Refund Method:If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 business days. The total time you can get the refund money is around 5 business days from receiving the return item.

Exchanges

• Exchange Eligibility:The items have to be unused and not washed and also have to be returned in the original condition with all the label still attached. The exchange request is allowed within 30 days of receiving day.
• Exchange Process:See our customer service department through the following: [email protected] to start an exchange in this regard. We will give information to the client on how to send back the original item to enable them place the new order.

Return Costs

If the return is due to an error on our part (e.g., faulty or incorrect item), we will cover all shipping costs and provide a full refund or exchange the item at no additional cost to you.

If you wish to return an item because you have changed your mind, please note that you will be responsible for paying for your own shipping costs for returning the item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Restocking Fee

No restocking fee for returns.

Damaged or Defective Items

• Inspection:Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
• Resolution:We will arrange for a replacement or refund for defective or damaged items at no additional cost to you.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Email: [email protected]
• Address: 6006 Grass Field Ct, Gibsonville, NC 27249, USA
• Support Time: 9am-5pm/Monday – Friday (excluding holidays)

We are here to assist you and ensure you have a positive shopping experience with Dollayoby.

Last updated on 23 Aug 2024